Frequently Asked Questions

What does ‘eco-friendly’ mean to Situé Supply?

Put simply, eco-friendly means not harmful to the environment. For us, it really means doing more good than harm. That’s why our mantra is “Bettering ourselves, our choices and our habits”.

What makes a Situé Supply brand?

All brands featured on Situé Supply are proudly Australian owned, we love supporting local. And best of all, our brands are sustainable and cover a range of eco-friendly initiatives including:

  • Sustainably sourced
  • Zero waste
  • Natural/chemical free
  • Vegan
  • Eco-packaging
  • Cruelty-free
  • Biodegradable
  • Compostable

Check the product description to learn more about a specific product or brand and how it’s doing good for the environment. If you have any questions please get in touch.

How much does shipping cost?

Shipping is FREE for orders over $85, or $9.95 flat rate for orders under $85. Visit our Shipping page for more info.

When can I expect my order to arrive?

Orders are shipped within 1-2 business days. You’ll receive a tracking number once your order has been dispatched. Standard Australia Post delivery times apply. Delays may be experienced during busy periods (Christmas, Black Friday etc.) or as a result of COVID-19 impacts.

What is your returns policy?

We offer returns for an online store credit. Visit our Returns page to see our full policy. 

Why have some of my items arrived separately?

To offer you the best range of products from so many beautiful brands we ship some items directly from our suppliers. This doesn’t affect delivery times and you won't be charged any additional postage costs. 

How can I contact the Situé Supply team?

Please email us at hello@situesupply.com.au. We’d love to hear from you!