Shipping & Returns

SHIPPING & DELIVERY

All items are posted to you entirely plastic-free! We use only eco-friendly, sustainable packaging options (including compostable mail satchels). 

Shipping is FREE for orders over $85, or a flat rate of $9.95 for orders under $85. 

You will be provided with tracking info once your order is shipped. Standard Australia Post delivery times apply. Delays may be experienced during busy periods (Christmas, Black Friday etc.) or as a result of COVID-19 impacts.

To offer you the best range of products from so many beautiful brands we ship some items directly from our suppliers. This means you may receive multiple parcels when shopping different brands. This DOES NOT affect delivery times and you WILL NOT be charged any additional shipping costs. 

To encourage everyone to buy local, we do not offer international shipping.


RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for an online store credit

To be eligible for a return, your item must be in the same condition that you received it: sealed, unused, with tags, and in its original packaging.

Please contact us at hello@situesupply.com.au to request a return. If your request is accepted, we’ll send instructions on how and where to send your item/s. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@situesupply.com.au.


DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.